Whilst queuing at the X-ray machine yesterday at Canberra Airport the diligent security staff asked me whether I had a Dell laptop, and when he said yes he asked me to remove the battery so that the contacts could be taped up with some tape.
Curiously the Fujitsu laptop I was also carrying didn’t have to have its battery removed – therefore I assume that the problem is something to do with the case of exploding Dell laptop batteries which has resulted in the recall of a very large number of laptop batteries.
The whole episode left me a little bit frustrated. As the carrier of a Dell laptop I feel like I am a little bit penalised because of the device I chose. Perhaps more alarmingly the security officer said that it was an arrangement that Dell was aware of to quote:
“as per the agreement between Qantas and Dell”
So when did Dell stop advocating for their customers?