Back when I was doing the odd spot of enterprise systems management consulting ITIL was becoming all the rage in both corporate and government settings – in fact some of us were even considering becoming ITIL certified trainers. I actually ended up spending more time in development and never took the ITIL stuff anywhere – since then I’ve been more of a consumer of ITIL-enabled IT departments.
While there are some good aspects to ITIL around operational management I’ve found that IT departments that have embraced it tend to really lag behind in their ability to adopt and deploy new technologies – they just tend to be slow.
That is why I was surprised when I read this article in the Australian (IT section) which stated that the “Bureaucrats [are] leading on strategy”. The article was linked from the most recent ACS Branch newsletter. I wonder if they bothered to ask the end users their actual opinion . . .