I’m not an ITIL believer.

Back when I was doing the odd spot of enterprise systems management consulting ITIL was becoming all the rage in both corporate and government settings – in fact some of us were even considering becoming ITIL certified trainers. I actually ended up spending more time in development and never took the ITIL stuff anywhere – since then I’ve been more of a consumer of ITIL-enabled IT departments.

While there are some good aspects to ITIL around operational management I’ve found that IT departments that have embraced it tend to really lag behind in their ability to adopt and deploy new technologies – they just tend to be slow.

That is why I was surprised when I read this article in the Australian (IT section) which stated that the “Bureaucrats [are] leading on strategy”. The article was linked from the most recent ACS Branch newsletter. I wonder if they bothered to ask the end users their actual opinion . . .

2 thoughts on “I’m not an ITIL believer.

  1. Ken Schaefer

    When you say “I wonder if they bothered to ask the end users their actual opinion…” who is the “they” you are talking about? AustralianIT? the ACS? the bureaucrats?

  2. Mitch Denny

    itSMF – the people that actually conducted the survey. Given that it was itSMF that conducted the survey I suspect that the terms of reference were pretty narrowly defined (i.e., ask all IT managers who have invested heavily in ITIL methodology what they think of it).

    After all – you never ask a question that you don’t already know the answer to🙂

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